Jeannette
United States Of America
Customer
Rating
10
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Jeannette's Trip:
Original Fly & Cruise Luxury AdventureJeannette's Trip Date:
13th Dec - 24th Dec 2021
Jeannette's Ship:
Magellan ExplorerWhat was your most memorable moment?
Our excursion in Fournier Bay to see the humpback whales. The abundance of whale activity was an amazing experience.
If you have any feedback at this point, let us know below
All my interactions have been extremely positive. Molly was delightful. I have not had enough experience with the company to recommend yet.
Which of the following best describes your adventure?
Life changing
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
10 out of 10
Tell us about the wildlife
The wildlife viewing surpassed my expectations. I saw more whales, penguins, and birds than I expected.
Tell us about Zodiac excursions
Antartica21 took us on two Zodiak excursions each day. I had only expected one so this was an pleasant surprise. I felt very safe and the drivers were very friendly and pleasant.
Tell us about the expedition team
I can't say enough good things about the the Expedition team. That were genuinely excited to be on the cruise with us and it showed. Wendy Hare was especially hospitable and friendly to us. Allison Cusick was very friendly and enthusiastic during the phytoplankton research trips. Willie Parra helped me during a hiking trip by coming along side me to escort up the mountain so I wouldn't lose my balance. Anais Rekus was simply delightful as she frequently asked how we were enjoying our trip.
Tell us about the Magellan Explorer
We were originally going to be on the Heberdian Sky, but I am so glad we were rescheduled to the Magellan Explorer. I liked the new and modern look. The rooms were a smidge small, but the public areas made up for that. The Observation lounge was especially pleasant to spend time in. The Dining room was very stable during meals. The food was well prepared.
Something Else?
We did not know until after we chose this expedition cruise about all the advantages to taking a ship that holds less than 100 people. The size of our ship enabled us to take two excursions each day. Larger ships can only let 100 passengers off at a time and ships larger than 500 cannot let the passengers off at all. I think this information is very important to communicate so guests can select the right trip for their preferences.
Do you have any tips or advice for other people planning a trip to Antarctica?
I stated these in the previous question. I prefer a smaller expedition experience with more excursions. I also really appreciated the flight over the Drakes Passage that saved us 4 days time and enabled us to sail on a smaller ship.
Has your experience changed your perspective in any way?
I am much more aware of the challenges facing the ocean wildlife and the need to protect our natural resources.
Do you have any recommendations for Swoop, or feedback about the team?
I was pleased with the customer service and interactions with Aimee and others that helped make this experience happen. Molly Hutchison was very helpful on the phone initially helping me to make choices. Cassie Jackson followed up.
Was there anything else Swoop could have done for you to help you prepare for your trip?
Nothing was left undone. We were very pleased.
