Get to know me

I studied Travel and Tourism at college, which led to my first role in the travel industry. Following this, I spent 12 years working in sales and customer support for an adventure travel company. I got to explore countries including Egypt, Myanmar, Canada, Costa Rica and the USA, as well as parts of Europe.

During this time, I also had my first experience of polar travel: a tour of the Antarctic Peninsula, which was soon followed by a trip to the Arctic and the Norwegian fjords. These sparked a passion for all things polar and led me to Swoop. 

Hannah

A snowy day in Antarctica

Customer review background image

What our customers think of Hannah

10/10 - This was a well-organized trip and Hannah was very helpful in getting us booked. Read the full review

Travelled: January 2024

Todd Robichaux - USA

Very thorough and comprehensive website preparing us for the trip. Hannah's WhatsApp call session was very reassuring and addressed most of our anxieties. Read the full review

Travelled: December 2023

Cheng Keat Lee - Malaysia

Hannah has been attentive and helpful and prompt. Read the full review

Travelled: December 2023

Ruben Raj Theyventhiran - Malaysia

10/10 - The whole experience was amazing. Swoop customer relations (Hannah) was awesome. Read the full review

Travelled: December 2023

Tamra Anne Westbrooks - USA

10/10 - My Swoop agent Hannah was extremely helpful and was able to get all my questions and concerns answered. Read the full review

Travelled: March 2023

Melissa Walker - USA

10/10 – Swoop provided plenty of resources to thoroughly prepare for the expedition. But the thing that sets them apart is their exceptional customer service, from the moment of my first inquiry all the way through to the return of my voyage. I worked with Carolina and Hannah. They were very responsive and patient with my questions. I was always made to feel like I was their number one priority. Read the full review

Travelled: February 2023

Linda Buckley - USA

Have I mentioned Hannah Green enough? She was absolutely wonderful. She is very attentive and pleasant. She always got back to me in a timely manner and would point me to the right recourses. I felt heard and very much taken care of. Read the full review

Travelled: February 2023

Linda Buckley - USA

10 / 10 - For an Antarctic trip I'd be delighted to recommend Swoop as the polar team, and Hannah in particular were incredibly helpful and responsive to any queries I had. Read the full review

Travelled: December 2022

Victoria Overland - Switzerland

Review:

My top 5 Antarctic experiences

  1. Witnessing my first iceberg emerge in the distance after the Drake Passage – an icy tower of blues and whites 
  2. Seeing a pod of orcas glide through the water, the adorable baby of the family in their midst 
  3. Listening to the unforgettable sounds of hundreds of penguins in a rookery 
  4. Listening to the thunderous cracks of ice calving around us, the noise almost echoing in the crisp Antarctic air
  5. Watching in wonder as a humpback whale rose through the water alongside our ship 
Hannah

Penguin watching on a sunny Antarctic day

How I can help you

As part of Swoop's Polar Customer Experience Team, I’m responsible for making your polar adventure run as smoothly as possible. I look forward to helping you prepare for the trip of a lifetime by taking care of the details and helping with any questions you may have!

Hannah

Exploring Whalers Bay in Antarctica