More about me

Born in Johannesburg, South Africa, and raised in a family that's deeply passionate about travel, nature, palaeontology, camping and Land Rover Defenders, I spent every possible moment in the surrounding African bushveld growing up. 

After graduating from college, I went into the world of PR and marketing and then, later down the line, was drawn into the African luxury tourism industry where I discovered my passion for customer support.

Having been bit by the travel bug, I travelled through Africa extensively and further abroad overseas, on a mission to see as many countries as possible.

Swoop CX team member Kate Higgs stands on Cuverville Island, Antarctica

On Cuverville, Antarctica

My top 5 Antarctic experiences

  1. Entering Melchoir Bay and seeing enormous icebergs – some the size of small mountains – for the first time. Their sheer scale took my breath away. 
  2. Waking up to watch snow falling outside my cabin balcony window. As an African who had never witnessed this sight before, it was incredible – the snowflakes were so big and fluffy, floating and twirling in the breeze. 
  3. Hearing and seeing both an iceberg and glacier calving. It was like the sound of rumbling thunder in the distance!
  4. Glimpsing a leopard seal in real life, not once but twice. They’re sleek and formidable at the same time. 
  5. Sailing through the famous Lemaire Channel with clear weather. It was, without a doubt, one of the most beautiful places I have ever seen.
Swoop CX team member Kate Higgs holds a 7th Continent flag

Making it to the 7th Continent

How I can help you

As one of the fabulous Group Specialists here at Swoop, I'm part of the team that makes your trip to Antarctica with your family, friends or colleagues happen. We dot the i's, cross the t's, and book any requested add-ons while making your travel itinerary shine.

I love how my role varies every day – from answering customer questions and completing itineraries to organising an Antarctic dream wedding for some lucky passengers! 

Swoop CX team member Kate Higgs takes a selfie in Antarctica

Enjoying Antarctica

Customer review background image

What out customers think about Kate

Kate was very kind and patient in answering all our questions and helping us gather all the information we needed when planning our trip. Read the full review

Travelled: March 2024

Alysha Vazirally - India

10/10 - Customer service was excellent. Kate handled all our Antarctic requests quickly. Read the full review

Travelled: February 2024

Ali Begeja - USA

Kate was so helpful and professional in guiding us every step of the way for this journey, making sure we had all the documents we needed and arranging all the transport for us to and from the airport. Everything went smoothly and stress-free! Read the full review

Travelled: January 2024

Janice Lo - USA

Kate was very friendly and responsive to all our questions. Read the full review

Travelled: January 2024

Nigel Seymour - UK

Kate, we love you! You were great! Keep up the excellent work! Read the full review

Travelled: January 2024

Joanne March - USA

10/10 - Outstanding support, especially from Kate, who was super professional, always on hand when needed to respond to email queries. She is a brilliant asset to your operation. Read the full review

Travelled: January 2024

James Evans - UK

10/10 - From the moment I reached out to Swoop everything went smoothly and efficiently. Kate was great, responsive and helpful. Read the full review

Travelled: December 2023

Li Peng Koh - Singapore

Service standards of Kate and Carys are EXCEPTIONAL!!! Read the full review

Travelled: December 2023

Anthony Charlemagne Cham Yu - Philippines

10/10 - I am so glad I booked my trip through Swoop and not through the expedition operator. Cassia and Kate answered all of my hundreds of questions so that I was completely prepared for my trip. Read the full review

Travelled: November 2023

Preetee Singhal - USA

Swoop did an outstanding job of advising us on each aspect of the trip and answering our various questions. Emma, Kate and Sarah were outstanding!! Read the full review

Travelled: March 2023

John Youngblood - USA

Working with Swoop was good and we appreciated Kate’s help. The website is super informative. You certainly matched us with the right trip. Read the full review

Travelled: February 2023

Elizabeth Holman - USA

Working with you, Kate or your previous staff has been far more of a pleasure than we can relate. Read the full review

Travelled: January 2023

Richard Arthur Saber - USA

Kate Higgs is your brightest star performer! Read the full review

Travelled: January 2023

Mary Hockaday - Australia

Review: