Josh
United States Of America
Customer
Rating
6
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Josh's Trip:
Cruise to the Antarctic PeninsulaJosh's Trip Date:
20th Dec - 10th Jan 2022
Josh's Ship:
Sea SpiritWhat was your most memorable moment?
Not a moment per se but the staggering beauty of Antartica was amazing to see
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
6 out of 10
Tell us about the expedition team
The lectures were more boring and repetitive than ideal. 9 of the 13 members of the team were locked away in their cabins with COVID because they did not implement reasonable precautions.
Tell us about the Sea Spirit
The diversity of the food was great... most meals were of only ok quality. Our cabin was good, but had a few important mechanical issues that were never resolved. I would likely not choose the ship again
Something Else?
The COVID precautions were very lacking, putting the health and safety of my family at undue risk
Do you have any tips or advice for other people planning a trip to Antarctica?
Go... but do not go with Poseidon.
Was there anything else Swoop could have done for you to help you prepare for your trip?
Some of your pretrip communication proved out to be not aligned with the actions of Poseidon. This was frustrating. Id suggest doing more to ensure that what you are communicated (and your customers are planning around) actually gets executed.
