Anonymous
United States Of America
Customer
Rating
7
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Anonymous' Trip:
Antarctic Basecamp AdventureAnonymous' Trip Date:
22nd Dec - 3rd Jan 2023
Anonymous' Ship:
PlanciusWhat was your most memorable moment?
I dont have one moment. It was the entire experience. One moment isnt the best.
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how would you rate your trip: Antarctic Basecamp Adventure?
10 out of 10
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
7 out of 10
Were Swoop right to recommend Oceanwide Expeditions?
Yes
Tell us about the wildlife
Amazing encounters. Humpback whales and orcas, many many penguins and seals and birds.
Tell us about Zodiac excursions
Daily outtings on zodiac, very convenient
Tell us about the expedition team
Fantastic staff. Everyone on expedition team was friendly and amazing. Safety was first. Every team member was enjoyable to spend time with daily.
Tell us about the Plancius
Great ship. Very comfortable. Food was well above expectations. Staff was amazing and friendly. Everyone from hotel managers to servers to bartenders. Very friendly and professional
Something Else?
Best interactive cruise experience. I would never want to cruise down on a larger vessel and now have options to do daily shore excursions
Do you have any tips or advice for other people planning a trip to Antarctica?
Do not book a cruise that does not have daily shore excursions. More than 50% of the boat had sea sickness issues a mini of 1 or more days. Get prescription strength motion sickness meds if you arr even slightly sensitive.
Do you have any recommendations for Swoop, or feedback about the team?
Communication prior to trip was highly misleading and confusion. Way too many pdfs to root througb to find anwers. The contacts were not knowledgeable on cruise questions and mislead me. After many emails woth multiple representatives, i had no questions answered. Guidance was not specific to ships and wrong for my cruise. Very frustrating to not have packed some essentials and purchased the wrong items.
Was there anything else Swoop could have done for you to help you prepare for your trip?
I was very under prepared. Shoe guidance was wrong. Schedules were wrong, packing guidance was wrong. There were major elements of the cruise not clear ahead of time or cruise was entirely different. Ship wifi, entertainment, alcohol policy, jacket policy, sea sickness, shoes, bathrooms, daily schedules, all items the guidance and descriptions were wrong. Sorting through many many pdfs it was difficult to find answers, many i wasnt able to. The pdfs werent helpful knowing if i had a question i had to download and read an article and hope it had answer. If it didnt, you never got an answer through talking to agent. No search festure to even find which of 12 pdf documents i should download.
Would you consider another trip to Antarctica with Swoop?
Yes
Would you be interested in travelling to Patagonia with Swoop?
Yes
Would you be interested in travelling to The Arctic with Swoop?
Yes
