Alexandra
United Kingdom
Customer
Rating
4
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Alexandra's Trip Date:
21st Dec - 14th Jan 2023
What was your most memorable moment?
Having 10 humpbacks surrounding us whilst in the zodiacs. A couple were within touching distance. At one point 2 surfaced next to us as the glacier to our right calved. It was unreal.
Which of the following best describes your adventure?
Life changing
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
4 out of 10
On a scale of 0 to 10, how would you rate your trip: Antarctic Basecamp Adventure?
10 out of 10
Were Swoop right to recommend Oceanwide Expeditions?
Yes
Tell us about Zodiac excursions
Loved them. Absolutely amazing. I felt very safe. The humpbacks in paradise bay were amazing and the iceberg graveyard was beautiful.
Tell us about the expedition team
Absolutely great. They were an amazing team, I felt looked after and educated throughout. I just wish they had been more present in the evenings and free time to socialise as I would have loved to get to know them more! But of course I understand they were busy!
Tell us about the Plancius
Great boat with comfortable accommodation and incredible food! im sure I put on a lot of weight in the 2 weeks on board!
Do you have any tips or advice for other people planning a trip to Antarctica?
Take 2 pairs of gloves Incase one gets wet in the morning! For the afternoon you will want dry gloves!
Do you have any recommendations for Swoop, or feedback about the team?
Improve customer service and how you speak over email. I’m sure that’s just the person I spoke to but it came across as rude. Remember your customers often have worked for years to afford this trip and it’s a dream for them. Please don’t undervalue that and respect what they have done to do this. Also an apology goes a long way and even if it isn’t Swoops fault directly the customers are counting on swoop to vouch for them and make sure their best interests are being met. I felt let down by swoop in this regard.
How prepared and excited for Antarctica did you feel?
Very
Would you consider another trip to Antarctica with Swoop?
No
Would you be interested in travelling to Patagonia with Swoop?
No
Would you be interested in travelling to The Arctic with Swoop?
No
