Gillian Tiplady
United Kingdom
Customer
Rating
7
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Gillian Tiplady's Trip Date:
23rd Oct - 13th Nov 2017
Overall, how was your trip?
Highlight.....visiting Antarctica and landing on the peninsula. Landscapes dramatic and beutifuk. Wildlife plentiful and fabulous. People good company.
In one sentence, what did you think of Antarctica? Did it live up to your expectations?
Dramatic, beautiful. Up to expectations.
Would you visit again?
Maybe
How was the service that Swoop provided?
Swoop get 8 out of 10. Only let down by having to correct information that was supplied more than once. Nothing which caused any problem, but irritating and makes one question what else would they get wrong. Was promised a bottle of wine in my cabin for choosing Swoop....it never materialisd....disappointing.
How likely is it that you would recommend Swoop to a friend?
7 out of 10
How were your experiences on the zodiac excursions and shore landings?
Excellent landings....MS Expedition crew do their utmost to ge you to the beat places and to do so safely.
How would you describe {vessel.title} if talking to somebody potentially interested in going to Antarctica, and what tips would you pass on?
MS Expedition was as expected as I have been on the ship before and chose it for its good standard.
You chose a/an {area.title} voyage. How was that experience?
Great.
If Swoop arranged some of your travel before/after your voyage. How did we do?
Hotel given in Montevideo was a poor choice...Hotel Dazzler.....poor service on arrival. Single room had been booked and paid for but was allocated a shared room. Your reservations team need to be more accurate in client information.....not always accurate and had to be advised of this.
