Soeren
Denmark
Customer
Rating
7
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Soeren's Trip Date:
23rd Jan - 13th Feb 2025
What was your most memorable moment?
...
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
7 out of 10
On a scale of 0 to 10, how would you rate your trip: Onto the Antarctic Ice?
7 out of 10
Tell us about Zodiac excursions
Fine and enjoyable
Tell us about the expedition team
Generally very nice and engaged, but generally difficult to distinguish between expedition team members and guests - i.e. they were not neat and would happily occupy the best seats. It was very clear, that the expidition team (staff) primarily was on the cruise because they would like to visit (or revisit) Antitica themselfs - which is entirely okay - but then again, dont ask me to tipp them!! The team leader was very engaged, but ccupied the entire space and would repeat the same thing over and over again - and I think we were all a little afraid of her and of doing something wrong. The explanation for her behavior was presumeable, that not all nationallities understands the messageges given. In that case, I recomend that you find some other was to communicate, since it still dosent work.
Tell us about the Ortelius
Sturdy expedition ship, nice to be able be on the brigde and on the front deck!
Something Else?
We were not happy to be asked to tipp officiers, staff (which generally behaved as tourits themselfs) and leading crew members - we think is is totally of scale. We will happily and handsomely tipp the real working crew members, i.e. maids and kitchen personell. We were astonished, the we as "early birds" and full fee guests we provided the least attractive acoomdation closest to engine and gear - a very strange policy.