Emmanuelle
Austria
Customer
Rating
9
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Emmanuelle's Trip Date:
18th Dec - 12th Jan 2025
What was your most memorable moment?
Camping in Antarctica
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
9 out of 10
On a scale of 0 to 10, how would you rate your trip: Antarctic Peninsula Classic?
7 out of 10
Were Swoop right to recommend Polar Latitudes?
No
Tell us about Zodiac excursions
Nice zodiac tours.
Tell us about the expedition team
Staff was great. I loved Tracy and Anna, they were really knowledgeable and passionate. I love all lectures but would have loved to be able to participate to all scientific experiments
Tell us about the Seaventure
Cabin was great, food was good. Not sure I would chose this again for the reasons I gave above
Tell us about the Kayaking
Read above, didn’t do it, there were at the end only 4 kayak outings on the boat, starting day 2 I was asking and was refused either because of the weather or because the outings were reserved to Chinese guests
Something Else?
They should have a health protection protocol on the boat… it was ridiculous, the Chinese guests were coughing, blowing their noses and spitting in fabric napkins in the dining room. Then going in the buffet touching every serving spoons. No measures were taken. I have a lung condition and ended up in a difficult situation. This was irresponsible from the staff of the boat
Do you have any tips or advice for other people planning a trip to Antarctica?
Chose a real English speaking both that have a responsible health protocol
Has your experience changed your perspective in any way?
The environmental fragility awareness… the fragile ecosystem, the animal population affected by the climate changes… I really enjoyed the lectures and learned a lot.
Do you have any recommendations for Swoop, or feedback about the team?
Only thing I didn’t like about swoop is that we had 4 different people being our « one point of contact »… you should leave your guests with the person they deal with at first. The 4 people were were in contact with were great but it’s confusing and you build relationships with someone and then you get change contact person.
How prepared and excited for Antarctica did you feel?
Super top excited and prepared.
Would you consider another trip to Antarctica with Swoop?
Yes
Would you be interested in travelling to Patagonia with Swoop?
Yes
Would you be interested in travelling to The Arctic with Swoop?
Yes