Sandro
Italy
Customer
Rating
9
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Sandro's Trip Date:
6th Mar - 17th Mar 2025
What was your most memorable moment?
First time i saw icebergs.
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
9 out of 10
On a scale of 0 to 10, how would you rate your trip: Untamed Weddell Sea Adventure?
3 out of 10
Were Swoop right to recommend Aurora Expeditions?
No
Tell us about Zodiac excursions
I enjoyed Zodiac excursion, even if they were more aimed to represent a "ferry" activity to and fro shoreside than an actual and immersive tour in antartica environment. Aurora staff, on the other hand, were always very kind ald helpful .
Tell us about the expedition team
Just perfect!
Tell us about the Greg Mortimer
The ship was aways on a first-class level, both on staff and hotel service. Unfortunately, in my opinion, she was expected to be an icebeaker involved in an antartica expedition (so the staff continuously labelled our cruise) and not just a floating **** hotel.
Do you have any tips or advice for other people planning a trip to Antarctica?
No
Has your experience changed your perspective in any way?
Yes. Antartica looks a wonderful place, provided you join a cruise that sticks to the program you paid for.
Do you have any recommendations for Swoop, or feedback about the team?
It should be better to underline to potential customers what they could eventually get could be radically different from what they paid for (I know: it's almost impossible to behave like that, but nonetheless it should be barely honest).
How prepared and excited for Antarctica did you feel?
Probably too much: so disappointment stroke harder.
Would you consider another trip to Antarctica with Swoop?
Yes
Would you be interested in travelling to Patagonia with Swoop?
No
Would you be interested in travelling to The Arctic with Swoop?
Yes