Christina Liao - USA Travelled: December 2018
Customer
Rating
7
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Trip was fun and seeing the wildlife and various landscape up close was the main highlight. There were some hiccups with the trip that seemed to be weather depending. We did not get to make many landings in Antarctica which upset many people on board and there didn't seem to be as much empathy from the staff regarding this. The itinerary said that we would make landings or do something everyday but there were several days when we could not leave the ship. Expectations of the trip were poorly managed and several passengers left disgruntled and saying they wouldn't travel with the ship's operator again. We had a great time and tried to just go with the flow and enjoy what we could but there definitely was some negative feedback expressed by many other passengers.
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