Peter Stephens - UK Travelled: November 2016
Customer
Rating
8
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Alex. I have given you detailed feedback over the phone. I assume that the emails asking for feedback are automatically generated so do not see the need to repeat all I said to you. In short, Swoop provided a very good service with plenty of discussion and information before departure. The ship's hotel staff and crew were excellent. The ship's layout was poor, with nowhere other than the cabin (or the deck when weather permitted) to escape from the lounge when the presentations did not appeal or when we wanted to escape from the endless musak. The fixed 'fore and aft' lounge seating did not afford sensible conditions for lectures. The quality of the lectures was generally very poor with most expedition staff lacking basic public speaking skills and putting far too much emphasis on endless statistics. The expedition staff generally were lacking in general knowledge and sometimes even in courtesy. Any request for information about the bird life was usually met with 'ask Bruce' and of course Bruce was not always around to be asked. They ensured a safe environment but we often felt that they were reluctant to engage in conversation. Andrew and Michelle, the leader and his deputy, were both off-hand and dismissive. another member of the team, Bill, behaved totally inappropriately on occasion - largely to play to the gallery - even turning up in drag in the middle of a beautiful cruise through the ice. Our fellow passengers were mostly Swiss and German and were generally a good crowd although it was often difficult to find enough places at a table at mealtimes for a group of English speakers to sit down together. Hope that helps Peter
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