Get to know me

I've worked in all areas of travel, both planning and organising many itineraries around the world. After visiting many countries, I realised the areas that inspired me the most were the the polar regions! This made me reach out to Swoop. 

I visited the Arctic in July 2019 and the Antarctica Peninsula in November 2022 – experiences that will stay with me forever. These are the only true remote wild places left on our planet. 

When I'm away from my computer, I love walking my two dogs with my family. I have a teenage daughter and live in a small rural village just outside of Lichfield, Staffordshire, so I'm blessed with many places to hike. One of my favourite places is Snowdonia in Wales. I also love swimming and could spend all day in the water. 

Sarah

Exploring Mikkleson Harbour, Antarctica

My top 5 Antarctic experiences

  1. My very first landing in Antarctica. The weather was good, everyone was excited and the expedition team warmly welcomed us to the White Continent! 
  2. Taking part in Citizen Science projects to help record changes to wildlife and their habitat. This helped me play a part in understanding our changing planet, which is important to me. 
  3. Staring at all the wildlife, glaciers and icebergs – they really do change your perspective.
  4. Spotting gentoo penguins gliding through the water as we approached land. 
  5. Witnessing the power of the Drake Passage and watching the seabirds following the ship as we sailed into Antarctica. 
Sarah

Exploring Mikkleson Harbour, Antarctica

How I can help you

I am part of the Polar Customer Experience team and spend my time answering all of my customer's questions, however small, to help them plan their adventures. I love to organise itineraries with great attention to detail and make travel plans run smoothly.

Sarah

Exploring Damoy Point, Antarctica

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What our customers think of Sarah

10/10 - Sarah Orson was fantastic to deal with. Read the full review

Travelled: March 2024

Geoffrey Fogarty - Australia

10/10 - Sarah Orson was great and informative. Read the full review

Travelled: February 2024

Suzi Colman - USA

10/10 - Sarah was incredible and took great care of me. She always kept me abreast of deadlines, answered my questions and gave suggestions. Read the full review

Travelled: February 2024

Carol Forrest - USA

Working with Sarah helped us prepare – we took all of her advice and recommendations for the trip. Read the full review

Travelled: February 2024

Robert Jacobus - USA

10/10 - Sarah was awesome about responding and assisting. Read the full review

Travelled: February 2024

Bob Bacic - USA

10/10 - From our initial contact with Iain, to the subsequent support by Ben and Sarah, we were so grateful to have received their counsel in picking the trip we were looking for! Amazing customer service all the way through! Read the full review

Travelled: January 2024

Morris Guy - Canada

10/10 - My trip was wonderful. I felt well prepared because of the information I received from Sarah before the trip. Read the full review

Travelled: January 2024

Susan Richey - USA

10/10 - I can't say enough good things about the Swoop team. I've never felt so prepared or so well taken care of. I feel like Sarah and the rest of the team have become friends over this journey to help us get there. Read the full review

Travelled: January 2024

Aaron Moskal - USA

10/10 - Sarah was an amazing help with the whole planning stage; we were a complicated group coming from all parts of the world, and she made it all come together, and we are so grateful for her patience and reminders!! The team also organized the flights and added tours brilliantly. Read the full review

Travelled: December 2023

Patricia Zobel de Ayala - Philippines

10/10 - Sarah and Brandon were excellent. They were clear and proactive about all aspects of the trip, from start to finish. The service from Swoop was terrific, and the Adventure Planner was a useful resource. I have already recommended Swoop to a few friends. Read the full review

Travelled: December 2023

Timothy Kleiman - USA

The Swoop team was extremely helpful and indispensable in organizing and executing my trip. My sincere gratitude goes out to Sarah and all of you. Read the full review

Travelled: December 2023

Stephen Rathbun - USA

10/10 - Good contacts and website with lots of information to help us plan the trip. Good support from Sarah and the team. Read the full review

Travelled: December 2023

Thomas Pritchard - Australia

10/10 - Sarah helped us so much with the planning. She was super supportive and available to help with anything. She made sure my mom’s birthday celebration was all set up and helped us with all of the questions we had. We were so glad to have her helping us, especially as my parents were a bit nervous for their first big international trip. Read the full review

Travelled: December 2023

Patti Shelton - USA

10/10 - Sarah helped me through the whole progress of booking and what to expect during the trip. I would definitely recommend booking with Swoop to others! Read the full review

Travelled: December 2023

Nidia Eileen Diaz - USA

10/10 - From the very beginning of our trip planning Swoop was there to answer questions, send information, including a sweet welcome message when we arrived onboard. Swoop, specifically Sarah, our coordinator, where with us every step of the way to making this trip great! Read the full review

Travelled: November 2023

Jeni Ness - USA

Swoop did an outstanding job of advising us on each aspect of the trip and answering our various questions. Emma, Kate and Sarah were outstanding!! Read the full review

Travelled: March 2023

John Youngblood - USA

10/10 - Swoop in general, and our specific contact Sarah Orson, were responsive, engaged and highly professional. We got quick replies to all our questions (some silly in retrospect) and had the feeling that someone (back in civilization) was looking out for us. Thank you! Read the full review

Travelled: January 2023

Thomas Goodman - USA

10/10 - Alicia Roitman and Sarah Orson were always in touch as a reminder of our amazing trip with updates, documents needed and were VERY patient when some of the ship's information wasn't quite clear. Read the full review

Travelled: January 2023

Leslie Viens - USA

10 / 10 - The communication, transparency, and insight was unmatched! We felt so grateful for the plethora of information and resources to make this trip run so smoothly!! Read the full review

Travelled: January 2023

Madison Augustyn - USA

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