How Can Swoop Antarctica Help You?

10/10 - Thank you for your support and looking forward to have another trip with you. Read the full review

Travelled: October 2024

The Swoop team did a great job at preparing me for the trip. They were available to answer all my questions and particularly helpful when I wanted to book extra add-ons either side of the voyage. Read the full review

Travelled: October 2024

10/10 - Great support from Swoop, your Adventure Planner is awesome; great tips especially for first time expedition traveler like me. Read the full review

Travelled: October 2024

The pre-trip support from someone who had been to Antarctica was useful, especially being able to ask questions re clothing requirements. Read the full review

Travelled: March 2024

10/10 - We liked the initial interaction and follow-up, along with all the discussions with the specialists and also ensuring all the right information was provided. The whole team was detailed. They ensured that we were on track and prepared. Read the full review

Travelled: March 2024

10/10 - You guys added a lot of value without adding to the rather large cost of this trip. From helping me decide on the right air-cruise for us to all of the advice and consultations to get fully ready for the trip. Excellent all around. Read the full review

Travelled: February 2024

10/10 - Swoop made the entire trip seamless and exceptional. The information provided, the support, the webinars, the website, and the staff kept me fully informed and fully prepared and answered all questions. The staff were always available, knowledgeable, and highly professional. Read the full review

Travelled: February 2024

10/10 - Your website is phenomenal and the personalized service indispensable. Read the full review

Travelled: February 2024

10/10 - You handled our booking so professionally, you were always there to answer our many questions. Very importantly, you let us know in a timely manner about camping & kayaking options. Read the full review

Travelled: February 2024

10/10 - Our initial meetings with the Swoop representative was very helpful and gave us the info we needed to make the right package choice. Following that, communication was very easy. Read the full review

Travelled: February 2024

10/10 - I felt prepared to go to Antarctica. I appreciate the resources, personal contact and detailed website. Read the full review

Travelled: February 2024

10/10 - Swoop provided all of the necessary information and always answered questions, even when you asked more than once. Read the full review

Travelled: February 2024

10/10 - It was a very easy-to-navigate site, the agents were very helpful and responsive, the Adventure Planner page was very well done, useful and exciting. Read the full review

Travelled: January 2024

Swoop's guidance helped me chose the perfect ship for my trip, and I was well prepared. Read the full review

Travelled: January 2024

10/10 - I'm thankful I was introduced to a variety of options, and once we established which activities were most important we had settled on a trip. Read the full review

Travelled: January 2024

10/10 - Swoop was amazing and so easy to work with. Any time we had a question, we were able to email our travel planner and they would respond quickly and with all of the information we needed. They were clear and communicative, and by the time our trips arrived, we felt comfortable and confident. We also LOVED the webinars, they were a very helpful and informative way for customers to ask questions. Read the full review

Travelled: January 2024

10/10 - I really felt like I was heard about which company and ship would be right for me. I didn't care about fancy - I wanted to explore and experience as much as I could - to see what Antarctica had to offer. The Swoop folks were also incredibly quick to respond and were stellar evangelizers for Antarctica. I was in good hands the entire time. Read the full review

Travelled: January 2024

10/10 - Good communication. Well organized. Friendly, knowledgeable, helpful staff. Read the full review

Travelled: January 2024

10/10 - Swoop picked the best boat and adventure we could ask for. Read the full review

Travelled: January 2024

10/10 - From the moment I reached out to Swoop everything went smoothly and efficiently. Read the full review

Travelled: December 2023

10/10 - You found the trip that met my wish list for a perfect adventure. Read the full review

Travelled: December 2023

Swoop was so helpful in the initial planning. The staff was on multiple calls with me helping me to decide which tour and boat was right for me. Read the full review

Travelled: December 2023

10/10 - Extremely well organized, helped prepare for a trip into the unknown, every detail covered. Read the full review

Travelled: December 2023

10/10 - Swoop was very conscientious prior to the trip, and gave good advice/tips for the voyage. Read the full review

Travelled: December 2023

10/10 - We didn't really know where to start on planning a trip to the Antarctic. Swoop was there at every turn to help us choose the best cruise for our needs. They helped us book flights and hotel. Had helpful Zoom meetings to help us plan and prepare for all aspects of our trip. There was security in knowing that Swoop was there if we needed them. Read the full review

Travelled: December 2023

10/10 - Swoop made everything organized and easy and they were super helpful! Lots of informative info before the trip as well. Read the full review

Travelled: December 2023

10/10 - Swoop guided us all the way and made sure everything was in place before the trip. Read the full review

Travelled: December 2023

10/10 - The entire process from starting to plan the trip to all the prep information you gave us to the actual trip was easy & amazing. Read the full review

Travelled: December 2023

Everyone was great. Super helpful and really put effort into making sure we chose the right trip for us. I would recommend Swoop to anyone and will contact you again when we’re planning another polar trip in the future. Read the full review

Travelled: December 2023

10/10 - Very responsive and helpful picking expedition. Read the full review

Travelled: December 2023

10/10 - Swoop did a really nice job - trip went off without a hitch. They prepared us for everything necessary. Read the full review

Travelled: December 2023

Swoop consultants took all of our requirements to provide the right itinerary and accommodation recommendations. They even hopped on calls to discuss our questions even further, which was helpful. Read the full review

Travelled: December 2023

10/10 - The customer support was speedy, comprehensive, and the Swoop portal was really helpful in getting us prepared for the trip. We also really appreciated the the free webinar in advance of the trip. Read the full review

Travelled: December 2023

From my side, everything proposed and communicated was very well delivered. Read the full review

Travelled: December 2023

10/10 - Going to Antarctica is not like a regular vacation. It takes detailed planning to a place most people haven’t gone. Swoop helped us every step of the way from emails, calls, webinars, and the Adventure Planner. Read the full review

Travelled: December 2023

With the knowledge given I was very prepared for the trip more than others who went straight through the ship operator, so that was a great feeling. Read the full review

Travelled: November 2023

10/10 - From the very beginning of our trip planning Swoop was there to answer questions, send information, including a sweet welcome message when we arrived onboard. Swoop, specifically Sarah, our coordinator, where with us every step of the way to making this trip great! Read the full review

Travelled: November 2023

10/10 - Everything was so well organised. Great pre-trip information ensured that we were well prepared. Read the full review

Travelled: November 2023

10/10 - The support and pre-voyage orientation was amazing - way beyond anything we have experienced on other trips. Read the full review

Travelled: November 2023

10/10 - Dealing with Swoop has been a vacation in itself. Definitely a top-notch organization full of dedicated individuals who truly care about their clients' experience. All information provided is invaluable, highly accurate and useful. Read the full review

Travelled: November 2023

10/10 - The team is very helpful and answers questions quickly. They walk you through the process to make it easy. Read the full review

Travelled: November 2023

10/10 - Swoop reps were very helpful in selecting the ship and time to go. They listened to what I wanted to see and they made the perfect recommendation. Awesome service. I highly recommend Swoop. Read the full review

Travelled: November 2023

10/10 - The personal care I received at each level of the experience was second to none. Heather of Swoop was able to find an adventure that perfectly matched my desires, needs, and budget in a seamless fashion. Read the full review

Travelled: October 2023

Swoop is a top-notch team that provided support every step of the way. Special thanks goes to Carola who was so reassuring, helpful and knowledgeable with all of our questions. Read the full review

Travelled: March 2023

10/10 - There was so much information on the website and the Sales & Polar Teams promptly answered any additional questions. Read the full review

Travelled: March 2023

Swoop obviously has an in-depth understanding of expeditions to the Antarctic, which proved to be invaluable. Read the full review

Travelled: March 2023

10/10 – I was so overwhelmed by all the information when researching my trip to Antarctica. I had figured out a few must haves but that still did not narrow it down for me. Swoop listened to what I was looking for and gave me several options. They talked me through everything, gave me alternatives when I asked, and reassured me when I made my final choice. I cannot thank Swoop enough for the direction they gave me! Oh, and the information portal is epic!! Read the full review

Travelled: March 2023

10/10 - Easy to book and all staff super responsive and helpful when we had questions. Read the full review

Travelled: March 2023

The team was great. We appreciate everyone's efforts. It was particularly assuring that Swoop employees had actually been on trips there. Read the full review

Travelled: March 2023

10/10 - Everything was first class, from communications to follow-ups. Read the full review

Travelled: February 2023

10/10 - The staff at Swoop acted as a great intermediary and provided prompt and useful information. They answered all of our questions and helped guide us as we planned our trip. Read the full review

Travelled: February 2023

10/10 – Pre-trip communication with travel experts was helpful. Website was resourceful to help with preparation for our extraordinary trip to an extreme environment. Read the full review

Travelled: February 2023

10/10 – Felt that Swoop was very informative and prepared us well prior to our trip. Read the full review

Travelled: February 2023

Five-star treatment by the Swoop team. You all helped clearly set expectations ahead of time and made the voyage great. Read the full review

Travelled: February 2023

We were very pleased with the communications and service provided by Swoop from our first initial inquiry to the latest communications prior to our departure. We appreciated your patience with all our questions, and your clear, detailed responses that met our needs. Read the full review

Travelled: February 2023

10/10 - Swoop in general, and our specific contact Sarah Orson, were responsive, engaged and highly professional. We got quick replies to all our questions (some silly in retrospect) and had the feeling that someone (back in civilization) was looking out for us. Thank you! Read the full review

Travelled: January 2023

10/10 - Swoop never dropped the ball, protected our potential loss of the trip, furnished timely answers to all questions and interfaced well with our ship to ensure most all contingencies were well covered. Read the full review

Travelled: January 2023

10/10 - There was nothing that was overlooked. From the start Swoop took time to keep in touch and help in any way they could. We arrived in Punta Arenas a couple of days early and the Swoop representative assisted us with our hotel reservation and transportation from the airport. Swoop is a class organization, and we hope to use them again in the future. Read the full review

Travelled: January 2023

10/10 - Alicia Roitman and Sarah Orson were always in touch as a reminder of our amazing trip with updates, documents needed and were VERY patient when some of the ship's information wasn't quite clear. Read the full review

Travelled: January 2023

10/10 - Excellent customer service from beginning to end. Highly recommend Read the full review

Travelled: January 2023

10/10- You were extremely responsive, and demystified planning for this trip. We were not well informed when we started. Read the full review

Travelled: January 2023

10 / 10 - The communication, transparency, and insight was unmatched! We felt so grateful for the plethora of information and resources to make this trip run so smoothly!! Read the full review

Travelled: January 2023

10/10 - Swoop was super helpful throughout the booking process. Read the full review

Travelled: January 2023

I am pleased with Swoop's experience and expertise in the Antarctic. I was also very satisfied with how they were able to solve difficulties that arose in planning our trip when the Antarctic cruise my wife and I was booked on was cancelled (not once, but twice), and we had already arranged other travel plans and commitments based on these cruise expedition dates. This created a lot of stress and anxiety for us. We were pleased with how effectively and efficiently Swoop handled the situation and was able to resolve the problems. Read the full review

Travelled: January 2023

10/10 - Great service provided by the Swoop team especially to assist with the many changing dynamics that were involved in putting together our expedition. Read the full review

Travelled: January 2023

Swoop were very good to work with and when problems arose they were there to help get things straightened out. They were very knowledgeable in what options were available and working with us to get us on a trip that met and even exceeded our expectations. Read the full review

Travelled: January 2023

10/10 - so much help and information along the way from so many great people and the trip itself was great with such a great crew and expedition staff. Read the full review

Travelled: January 2023

10/10 - As a solo traveller, Swoop helped me figure out every detail about my expedition, from private transfers to extra tours in Ushuaia. Having an Antarctic Specialist available at all times to answer my questions made me feel comfortable and ready for such a great adventure! Read the full review

Travelled: January 2023

We felt that Ben guided us to the right tour operator and the right cabin in the right ship. As we won't have many other opportunities to get to the Antarctic this was very important. Read the full review

Travelled: January 2023

10/10 - The trip had a lot of 'moving parts', new opportunities, experiences and activities, new gear, new procedures, new requirements, and Swoop did a great job of making it available, accessible, understandable, and ultimately successful experiences. Read the full review

Travelled: December 2022

10/10 - Swoop was instrumental in showing me Antarctic cruise options that I didn’t even know existed before calling, and they thoroughly explained the pros and cons of each option to make sure it was right for me. Read the full review

Travelled: December 2022

10/10 - Everything went off without a hitch, the information provided before the trip was very helpful and informative, and the staff was always responsive when I had questions. Read the full review

Travelled: December 2022

Swoop was 10/10 - I have already recommended several friends and co-workers. Read the full review

Travelled: December 2022

10/10 - Very happy with Swoop. Trip was well organized. Great communication. Helpful people. Company also cares about the environment - something which anyone who goes to Antarctica will likely become a bigger focus in their life. So great company, cares about its clients, its people and the world in which we live. Read the full review

Travelled: December 2022

10/10 - Swoop made the booking process easy and professional. They assigned a point of contact that made the preparation for the trip personal by answering all questions quickly and thoroughly. Read the full review

Travelled: December 2022

The Swoop team was excellent from start to finish. Read the full review

Travelled: December 2022

Everything we could have asked for - lots of great information and quick responses to any contact and questions, good way of handling payments, felt safe and secure which was especially valuable with such a big trip with lots that could go wrong. Massively recommend! Read the full review

Travelled: December 2022

The team always acted promptly to my requests, they were caring and best of all were fun to deal with. They had to deal with frustrations that were created by things beyond their control i.e. pandemic and did a good job. Read the full review

Travelled: December 2022

Swoop made it incredibly easy to book the trip, complete all the necessary paperwork and arrangements for such a complicated trip. Read the full review

Travelled: December 2022

10/10 - Provided good info all through, were helpful when troubles arose with the expedition company (when we had to change the ship). Read the full review

Travelled: December 2022

10/10 - From our first conversation with John and subsequently Malva, information provided in the Adventure Planner, the video conference 2 weeks before the trip got me excited for the trip, supported as I planned for the trip and well prepared for the trip. So many other passengers did not receive this type of support from their booking agents and were less prepared. Read the full review

Travelled: December 2022

10/10 - Great service over the course of two years and rescheduling during pandemic Read the full review

Travelled: December 2022

Swoop provided their clients with the appropriate information for a successful travel experience. Having a detailed list of what to bring and periodic reminders was helpful. Read the full review

Travelled: December 2022

10/10 - Overall discussions and continuous updates leading up to the trip were great. Read the full review

Travelled: December 2022

10/10 - Swoop provided an organized and detailed portal that provided information for our trip. The Swoop team was also very responsive to answering any questions we had. Read the full review

Travelled: December 2022

Swoop was 10/10 - My favourite thing was how I felt like the representative I worked with really listened to me and helped me find a ship/company that best suited us and our wants and priorities. Read the full review

Travelled: December 2022

10 / 10 - For an Antarctic trip I'd be delighted to recommend Swoop as the polar team, and Hannah in particular were incredibly helpful and responsive to any queries I had. Read the full review

Travelled: December 2022

10/10 - Swoop provided all of the paperwork and information I needed in a timely manner and answered all questions without delay. Thanks for your professional and personal help. Read the full review

Travelled: December 2022

10 - Swoop provided all the information I needed to travel to this special place. Email questions and requests were answered promptly. Extra help was provided when needed Read the full review

Travelled: December 2022

I liked the Adventure Planner's level of detail and the communication before the trip. Read all of Swoop's documents, they are a great way to plan your trip. Read the full review

Travelled: December 2022

Swoop made it very easy to select the right cruise (our agent spent over an hour with me discussing the options and the differences between them) and then stayed in touch up until the day of our trip to ensure we felt prepared. Read the full review

Travelled: December 2022

10/10 - I found Mike and his team to be extremely knowledgeable and willing to share all they knew with us. Their enthusiasm for the Antarctic and adventures there was contagious. Everything was well planned, and even the slight diversions we made due to weather were met and shared with a positive outlook and a strong back-up plan. Read the full review

Travelled: December 2022

10/10 - Swoop made preparations manageable. There is a lot to absorb to prepare for the trip. You were very helpful. Read the full review

Travelled: December 2022

Swoop made the booking process easy and helped us narrow down what we really wanted out of our tour and what options would fit that. They provided many travel and packing resources as well. Read the full review

Travelled: November 2022

10/10 - People at Swoop are very helpful. During the covid season, it was unfortunate that my voyage got cancelled twice, each time they helped me to find another trip and rebook quite smoothly. Read the full review

Travelled: November 2022

10/10 - Swoop was easy to use, had incredibly helpful people available 24/7, and listened to all of my wants/needs to tailor a perfect trip for me! Highly recommend. Read the full review

Travelled: November 2022

Everyone involved in my trip was amazing and made me confident about going on this adventure. Thank you for everything! Read the full review

Travelled: November 2022

10/10 - It was everything described and the subject area specialists were highly skilled and approachable. If you asked a question or sought assistance they readily took the time to patiently work with you until you were satisfied. Read the full review

Travelled: November 2022

10/10 for Swoop - A great adventure, expertly guided by all. Read the full review

Travelled: November 2022

10/10 - Fantastic support, from nose to tail! The information before the trip regarding clothing etc. was really helpful. The advice Swoop gave us about pros and cons of the ship room sizes, amenities, and locations was very valuable. Read the full review

Travelled: November 2022

I think Swoop has lots of experience and needs to continue doing what they are doing. We were very happy in the end with the results of booking through this company. Read the full review

Travelled: November 2022

MICHAEL IS THE GREATEST. He spent all day on the phone with us helping us with our MANY travel hiccups, helped to make special arrangements when things were working out, and was a genuinely awesome and kind person. Read the full review

Travelled: March 2022

From the initial contact with Molly through the booking and travel coordination with Andy your company was professional and thorough. Answered all our questions promptly and helped make for a smooth vacation. Read the full review

Travelled: February 2022

I originally booked for the trip going in March 2020. SWOOP were very good at keeping in touch and coping with all the Covid problems. The updates and all the detailed information needed to actually make it happen in 2022 were excellent. Read the full review

Travelled: February 2022

The itinerary offered was superior to any other. Flying-in and crossing the Antarctic Circle aboard a small, sparkling maintained vessel were of central importance to my trip. Read the full review

Travelled: February 2022

I am so thankful that Molly spent the time with my group and selected this cruise as the right one for us; given all the options and how hard it is to choose, her guidance was invaluable and now that we're back I can absolutely say that there couldn't have been a better choice for us. Read the full review

Travelled: February 2022

Emma was consistently responsive on questions and handling any issues... with very thorough and customized responses. Read the full review

Travelled: February 2022

Great customer experience and helpful staff (e.g. via WhatsApp). Also liked the online portal. Read the full review

Travelled: February 2022

We had a great experience throughout the planning stage and beyond. We had as much information as Swoop could provide in advance and found it all very simple and easy. Read the full review

Travelled: February 2022

Swoop provided incredible support throughout the process of arranging and implementing this trip. This was especially important since there were so many Covid-related uncertainties and Covid-related requirements to navigate. Email enquiries were answered in a timely fashion and with the information needed. Read the full review

Travelled: January 2022

The Swoop team did a great job of recommending a few trips that met my pricing and timeline expectations for Antarctica, and I chose the winner. Read the full review

Travelled: December 2021

I felt that we received the best possible service - all of our many questions were answered, concerns addressed, and we were provided first class service by Swoop. Read the full review

Travelled: December 2021

Swoop has been absolutely fantastic! I will not only recommend Swoop wholeheartedly, but will surely return as a customer for future voyages. Read the full review

Travelled: December 2021

The customer service provided by Swoop - specifically Emma and also Iain - was nothing short of amazing. From answering our endless questions to providing all the information we needed. Read the full review

Travelled: December 2021

I was impressed with the informative website and the excellent customer service as I was shopping for an Antarctica trip. With the everchanging challenges of the pandemic, we were impressed with the communications that we received from Swoop. The adjustments with the ship and date made our trip possible as well as unforgettable. Read the full review

Travelled: December 2021

The recommendations we were provided with were excellent. The organisation of the trip was problem-free; this made the trip very easy & stress free. The accommodation choices were excellent, the use of local guides & services made the experience authentic. The timetables & punctuality were very good. Read the full review

Travelled: February 2020

Just leave it to the experts at Swoop to organise. So simple and worry free. Read the full review

Travelled: February 2020

From the very beginning, Swoop was with us. They educated us about the perfect trip, the perfect boat, what to sign up for, the clothing to bring, hotels to stay at, restaurants to go to in Ushuaia. When our ship had an issue and there was a one day delay, Swoop literally "swooped in" and had their expert on Ushuaia contact us and give us recommendations. They became like "family"...we adore Ange and Alex and the entire team!!! Read the full review

Travelled: January 2020

Swoop did a great job with personal contact and organizing the trip. Read the full review

Travelled: January 2020

Tennessee was very helpful in helping me choose an expedition that was right for me. Rather than trying to sell me the most costly excursion, he listened to what I was interested in and helped me to make a decision based on my timeframe and my priorities. Read the full review

Travelled: December 2019

From the first phone call when Tennessee answered, to all the trip planning with Liz and the quick follow-up upon return...enjoyed every moment. I've recommended Swoop to so many people. Read the full review

Travelled: December 2019

We were married on Antarctica, so that was definitely the most memorable moment! Read the full review

Travelled: December 2019

I loved all the information you have provided to us upfront in order to make this journey an unforgettable experience :) Read the full review

Travelled: December 2019

The team was super professional, friendly, responsive, awesome. Thumbs up for making our trip as enjoyable as it was. Read the full review

Travelled: December 2019

We felt very much accompanied in preparing for our trip, response time was excellent, the questions we asked were fully answered, we felt well informed before our trip. Read the full review

Travelled: December 2019

The information on the Swoop website has been well researched and is obviously up to date. Read the full review

Travelled: November 2019

Swoop was awesome. Very responsive to all my questions and requests. Really enjoyed working with everyone at Swoop. Outstanding. Read the full review

Travelled: February 2019

Swoop was very helpful and knowledgeable in organising the trip. I was very pleased with the voyage we went on and couldn't fault the service. Read the full review

Travelled: February 2019

Really pleased to have booked with a specialist. we booked with Swoop in the first place because I came across your analysis and descriptions of ships online, and found it really useful. Read the full review

Travelled: December 2018

I could not have asked for better service than Swoop provided. You answered all my questions and concerns and provided me with all trip details and requirements.

Travelled: January 2018

All the arrangements done by Swoop were spot on. Thank you warmly and sincerely. Swoop service was outstanding and I would highly recommend you anytime.

Travelled: January 2018